We are prepared and ready to help

As the situation with coronavirus (COVID-19) continues to develop, our team is ready and standing by to support you. You rely on us for your mental health needs and we're going to continue to provide reliable access to the important services you count on. Restore will be providing all therapy sessions via video conferencing or telephone at your regularly scheduled appointment time.

Let us know if you need additional assistance

Your provider will be the primary contact for assistance with Telehealth. As new developments emerge regarding the coronavirus, we will share information with you about how we continue to operate safely and effectively. Please don't hesitate to reach out. We love hearing from you.

Stay well,

Ruth Exley, LCSW Owner at Restore Therapy LLC

Telehealth FAQ

What do I need to do to prepare for Telehealth?

1. At the time of your appointment, please be in a location free from distractions that is private and as quiet as possible.
2. Enter your provider's Zoom link in your browser. You will receive your provider's personal meeting room code in your appointment confirmation upon booking as well as in a reminder email one day before the meeting and a text one hour prior to your meeting.
3. Make sure the Zoom app is downloaded prior to your appointment. Your Zoom meeting link will prompt you to download it or you can download it here. You will not need a password to enter the meeting.

Does the cancellation policy still apply?
Yes. Your provider needs 24 hours notice by phone or email, on a business day, to cancel or reschedule all appointments.

Will my insurance cover Telehealth?
All insurance that Restore accepts covers Telehealth. If you pay privately, this will still apply.

How long will we need to do Telehealth?
We are monitoring the situation with COVID-19 on a daily basis. We desire to resume care in person as soon as it is safe.

Is Telehealth secure?
We utilize the Zoom platform for Telehealth which is HIPAA compliant video conferencing software. Providers will be in a secure location in our main office or in a private home office. Restore cannot assume responsibility for clients personal computer security. Please be aware that it is your responsibility to take steps to preserve your privacy by using a non-shared computer for Telehealth sessions, using a strong password for your account, and connecting via a secure network.